Chicago Navy Pier 2019


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Opening Keynote Speaker

JasonWolf (170px)

Jason A. Wolf, PhD, CPXP

Jason A. Wolf, PhD, CPXP is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare.  As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 55,000 members and guests in more than 70 countries and establishing the framework for the emerging profession of patient experience. Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare and over 25 white papers on patient experience improvement. Jason also received the American College of Healthcare Executives (ACHE) 2018 Dean Conley Award for his article "Patient Experience: The New Heart of Healthcare Leadership," published in the spring 2017 issue of Frontiers of Health Services Management.

Closing Keynote Performance


Jolene Fehler

Emily Slazer

Kristin Moran

Funny Bones Improv

Funny Bones Improv is a registered 501c3 charitable organization whose mission is to share the gifts and benefits of laughter with sick children, their families, and their caregivers, in multiple hospitals across Chicago and New Orleans through volunteer comedy improvisation performances. The organization provides children with an opportunity to play with laughter and hopefully brighten their day, add a smile and a hearty laugh to reduce their stress.

Jolene Fehler, Founder

Jolene has been training and performing improvisation since 2001 in Toronto, Vancouver, Chicago and New Orleans. The positive effects on her life were instantaneous and it became immediately apparent that she wanted to devote her time to sharing this gift with those who don’t otherwise have the opportunity to play with it.  In April 2008, this vision came to fruition at Children’s Memorial Hospital in Chicago where Funny Bones Improv began. 

Emily Slazer, New Orleans Director

Emily Slazer is a south Louisiana native and a graduate of Centenary College of Louisiana, where she studied Theatre. Emily has studied improv with a number of institutions over the years, and she has been involved in education programs for young artists throughout the state. Emily is a graduate of and performer with The New Movement Theatre.

Kristin Moran, Chicago Director

Kristin is a graduate of the Second City Training Center Conservatory Program and Advanced Longform Improvisation Program.  She has also studied at iO for improv and musical improv as well as performed in theaters around the Chicagoland area. She is the founder of “Improvabilities and Beyond” – where she teaches improv to both kids and adults. She has combined her over fifteen years of experience as a pediatric speech language pathologist with her improvisational knowledge using improv as a way to help people strengthen their social and communication skills.

Professional Development